Our commitment to customer satisfaction and fair business practices
Yes. Cancellation can only be done before 12 hours of the first or second delivery, by contacting us directly.
No cancellation fee will apply if the cancellation is made within the allowed time period.
Cancellation must be made before 12 hours of the first or second delivery to avoid being charged.
Refunds for unused periods, if applicable, will be handled based on the order status, payment status, and service usage. Already processed or delivered orders may not be refundable.
Approved refunds are generally processed within 5–10 business days, depending on the payment method and bank/payment gateway timelines.
Refunds will generally be made to the original payment method used for the transaction, unless otherwise agreed.
The customer should contact us immediately with the order details and issue description so we can verify the complaint and take appropriate action.
Complaints must be raised within 12 hours of delivery.
Yes, replacements may be offered instead of refunds in suitable cases, depending on the issue and availability.
Our customer support team is available to assist you with any questions or concerns regarding cancellations and refunds.